The
OK Grand Challenge Jackpot promotion has become an exciting annual
national event to many Zimbabweans as it affords many lucky winners a
rare opportunity to win various prizes ranging from motor vehicles,
residential Stands and an assortment of other items. It is an event
which is aggressively advertised both in the print and ...
The
OK Grand Challenge Jackpot promotion has become an exciting annual
national event to many Zimbabweans as it affords many lucky winners a
rare opportunity to win various prizes ranging from motor vehicles,
residential Stands and an assortment of other items. It is an event
which is aggressively advertised both in the print and electronic
media.
Having
responded to the OK Grand Challenge Jackpot Promotion in 2010, the
plaintiff landed himself in trouble. This civil suit is a direct
result of the plaintiff's desire to participate in one such a
promotion. It caused a nightmare to the plaintiff. Indeed, it earned
the plaintiff quite some traumatic experience.
The
largely agreed facts in this matter can be summarised as follows:-
The
plaintiff is employed as a manager by the Zimbabwe Institute of
Public Administration and is based in Darwendale, a few kilometres
outside Harare, the capital city of Zimbabwe. His duties entail being
in charge of around 100 employees and it is his sole responsibility
to oversee the day to day operations of the institute.
In
2010, and pursuant to the irresistible advertisement by the defendant
inviting customers to participate in the OK Grand Challenge Jackpot
Promotion, the plaintiff went to OK Bazaars Supermarket in Marimba
and bought various groceries worth $999=98 as a result of which he
got coupons enabling him to participate in the exciting competition.
Exhibit
I…, was produced to confirm the transaction made by the plaintiff.
At
the conclusion of the OK Grand Challenge Jackpot Promotion, and to be
precise, on 9 June 2010, the plaintiff emerged as one of the few
lucky winners of the items on offer. The plaintiff's name appeared
in the Herald and the Chronicle (two national newspapers) as having
won a microwave.
After
attending to one or two housekeeping issues with the organizers of
the promotion, the plaintiff was confirmed as a winner and invited to
attend the prize giving ceremony which was to be held at Rainbow
Towers, Zimbabwe on 16 June 2010. Rainbow Towers is one of the
leading hotels situated in the capital city of Zimbabwe, Harare. On
16 June 2010 the plaintiff excitedly attended at the Rainbow Towers
for the prize giving ceremony. To demonstrate his excitement in
attending the grand occasion the plaintiff went to the Rainbow Towers
in the company of his family and some workmates so that they would be
witness to his rare exciting moment.
There
was a dramatic turn of events at the Rainbow Towers.
The
plaintiff was later to regret why he had ever participated in the OK
Grand Challenge Jackpot Promotion. The plaintiff, and two of his
colleagues (also winners of the OK Grand Challenge Jackpot
Promotion), were lured into a car and arrested for having committed
fraud in the acquisition of the coupons which they had used in
participating in the competition.
For
the next four days, the plaintiff and his colleagues were shoved from
one police station to the other starting with Braeside Police
Station, Ahmed House, and Harare Central Police Station. They were
made to endure extremely difficult and painful experiences as they
were forced to sleep in squalid conditions, being routinely
transferred from Ahmed House to Harare Central Police Station
barefooted and in handcuffs. The plaintiff and his colleagues were
treated as criminals. To the ordinary onlooker, they were indeed
criminals on parade.
The
plaintiff and his co-accused were only released after Osborne Tariro
Mawere (Mawere) had submitted an affidavit which outlined the
plaintiff's innocence in the whole exercise.
THE
EVIDENCE
The
story told by the plaintiff was quite detailed and revealing.
Having
properly acquired the coupons, as advertised by the defendant, the
plaintiff used the coupons to participate in the competition and in
the month that followed he was advised he was one of the lucky
winners and invited to Rainbow Towers, Zimbabwe for the prize-giving
ceremony on 16 June 2010. The plaintiff attended the event with
colleagues and his family members.
Things
took a dramatic turn when the plaintiff, and two other would-be
winners, were lured into a parked car by the defendant's Risk and
Services Manager, one Osborne Tariro Mawere (Mawere).
In
a dramatic movie-style manner, the plaintiff and the other suspects
were bundled into a motor vehicle belonging to the defendant but
being driven by Osborne Tariro Mawere, after being advised that they
were under arrest, and taken straight to Braeside Police Station. It
was the plaintiff's unchallenged evidence that when they arrived at
Braeside Police Station they were surprised to learn that their
docket had been opened a few days before they were brought to the
police station. The plaintiff stated he gathered that this docket had
been opened as a result of the report made to Braeside police station
by Osborne Tariro Mawere. For the first time, the plaintiff and his
co-suspects were advised of the fraud charges allegedly committed
against the defendant and accused of having fraudulently acquired
competition coupons. The plaintiff protested his innocence to both
Osborne Tariro Mawere and the Braeside police officers but to no
avail.
It
was the plaintiff's further testimony that when he told the police
and Osborne Tariro Mawere that he had legitimately acquired the
coupons, Osborne Tariro Mawere responded by saying that, that would
be established later.
The
plaintiff testified that on that day he, together with 30 suspects,
slept crammed in a dirty room barefooted with only one blanket which
was taken by the other inmates who had been in the police cells
before him. This was the first time the plaintiff had been to a
police cell and he slept on the floor with no blankets at all in a
cold night. He was wearing a jean and a T-shirt. He said he was in a
state of shock and that he never ate anything.
The
following day the plaintiff and two of his co-suspects were
transferred to CID Serious Frauds Section in handcuffs. According to
the plaintiff, their transfer was caused by the alleged seriousness
of their case. In the presence of Mr Mawere, the plaintiff said he
was questioned and continued to protest his innocence to no avail.
Mawere was said to have indicated to the CID details that he would
take the coupons to O.K. Marimba to verify the explanation proffered
by the plaintiff.
The
witness testified that from CID Serious Fraud Section they were
transferred to Harare Central Police Station still handcuffed and
passing through a congested taxi rank and a bus terminus. This
movement was made around 5pm which is one of the busiest hours of the
day.
At
Central police station, the plaintiff and his co-suspects were
ordered to remove their shoes and other personal items before being
thrown into the cells again. The plaintiff summed up his painful
experience in the following words;
“There
was no food at the Central Police Station. I did not have anything to
eat. I was in a state of shock and stress and could not take
anything. The whole situation of being dragged across town and
knowing I would have another night in cells, knowing I had genuinely
acquired the coupons caused me stress and shock.”
“Q.
What transpired after supper?
A.
We moved two floors to the cells, barefooted, stamping on water,
urine, on the way up.
Q.
Where was this water coming from?
A.
From the ablution facilities within the cell areas….,.”
The
witness went on to explain the night's ordeal. He testified they
slept on concrete slabs in the cells with no blankets at all.
When
asked by his counsel to describe the cells the witness shook his head
as if going down painful and heart-tearing memories and retorted as
follows:-
“Very
dark, no lighting, ablution facilities producing serious ordures. We
were 12 of us crammed in a single cell.”
The
witness told the court that he endured the night and the subsequent
two nights sleeping in similar conditions. It was only on the fourth
day of his arrest and detention that he and his colleagues were
advised that their case was going to be withdrawn after Mr Mawere had
confirmed that indeed the plaintiff had genuinely acquired the
coupons from OK Marimba.
It
was the witness's testimony that instead of the plaintiff moving
swiftly to have them released, it was only on the following day that
Mr Mawere, from O.K, brought an affidavit which eventually secured
the plaintiff and his co-suspects' release. Their release was on 19
June 2010 after the defendant's representative had carried out
investigations which confirmed the plaintiff and his co-suspects'
innocence.
They
were, after all innocent.
The
witness concluded his testimony by saying that prior to him being
arrested and bundled into custody the defendant had made no attempt
at all to seek an explanation as regards how he had acquired the
coupons in question. All the investigations were only carried out
after the plaintiff had been deprived of his liberty on what turned
out to be false allegations.
At
the conclusion of his testimony, the plaintiff said that the
defendant's representative, Mr Mawere, had caused or instigated his
arrest, and, in his own words, he stated;
“But
for the report by OK about fraud I would not have gone through what I
went through.”
The
witness's evidence was that he tried to engage the defendant with a
view to at least get an apology and his microwave which he had won as
a result of his participation in the competition but nothing came his
way.
The
witness further stated that the allegations which were falsely raised
against him portrayed him in bad light; to his family, friends, and
workmates as the impression created was that despite holding a
responsible position at his workplace, he was a dishonest person….,.
The
plaintiff was subjected to an unusually brief but pointed
cross-examination whose thrust was to show that he had targeted the
wrong defendant in this case. The emphasis of the cross-examination
was to show that the plaintiff's claim did not lie against the
defendant but against the police.
The
cross-examination did not show that the defendant was in disagreement
with the plaintiff's narration of events. The only point of
divergence was the interpretation of those events.
The
closure of the plaintiff's case was followed by an application for
absolution from the instance which the court considered and dismissed
signifying the opening of the defendant's case. It was at this
stage that the claim for defamation was formerly abandoned by the
plaintiff.
The
sole witness for the defendant was Mr Osborne
Tariro Mawere (Mawere), its Risk and Services Manager.
He
advised the court that he has worked for the defendant for the past
13 years. He stated that following information received from an
anonymous caller he lodged a report with the police which resulted in
the arrest and subsequent detention of the plaintiff and his
co-suspects.
The
witness' narration of events leading to the arrest and detention of
the plaintiff almost tallied with the story told by the plaintiff.
He
confirmed having made the arrangements with the police to have the
plaintiff and his co-suspects arrested at the Rainbow Towers and
using his motor vehicle to transport them to Braeside police station.
His evidence took the court through the arrest, detention, and the
subsequent release of the plaintiff and his colleagues.
During
his testimony, the witness's attention was drawn to a portion of
the advertisement by the defendant which was to the effect
that “all participants and winners indemnify OK Zimbabwe (the
defendant), their agencies and partners against any and all claims of
any nature whatsoever arising out of and/or from their participation
in anyway whatsoever in the promotion including as a result of any
act or omission, whether negligent, grossly negligent or otherwise on
the part of OK Zimbabwe.”…,.
The
witness testified that to the best of his knowledge the plaintiff's
participation in the Grand Challenge Jackpot Promotion was not
excluded by this rule implying that the defendant should be exempted
from liability.
Under
cross examination, the witness disclosed that other than the 13 years
of his work as a Risk and Control Manager for the defendant, he had,
prior to his engagement with the defendant, been a senior police
officer with the rank of Senior Assistant Commissioner, and well
versed in police operations. He said he knew that once he had
received an anonymous call concerning the alleged fraud involving
competition coupons, it was imperative for him to carry out
investigations first.
It
was quite revealing that, during cross-examination, the witness
conceded that, at the time he masterminded the arrest of the
plaintiff, he had himself not carried out investigations on behalf of
the defendant.
The
witness further told the court, under cross examination, that he was
surprised to see the police officers detaining the plaintiff and that
he could not remember seeing the plaintiff being handcuffed at the
time of his arrest.
Mr
Mawere further revealed, under cross-examination, that he had
escorted the plaintiff from the podium at Rainbow Towers to where the
police were - 200 metres away from where the winners function was
being held; transported the plaintiff and the other suspects to
Braeside police station using his motor vehicle.
He
said it was him personally who conducted the investigations which
eventually led to the release of the plaintiff and his co-suspects.
He also confirmed that he was present at all times when the plaintiff
was being interviewed or questioned by the police.
It
was quite revealing that when questioned by the court the witness
conceded that he had not acted diligently in rushing to have the
plaintiff arrested before carrying out internal investigations not
only to verify the so-called tip off from the defendant's
informant, the anonymous caller, but to also check on the explanation
given by the plaintiff. Mr Mawere conceded that, with the benefit of
hindsight, the plaintiff's detention could have been avoided.
At
the close of the defendant's case I requested the two legal
practitioners to file written submissions. I appreciate the detailed
and well thought submissions presented.
The
plaintiff's counsel moved the court to award the plaintiff at least
$50,000= in the form of damages for the unlawful arrest whilst
counsel for the defendant maintained that the defendant be exempted
from liability basically on two fronts, namely, that the plaintiff
had targeted the wrong defendant, and that, in any event, the
plaintiff's participation was governed by the defendant's rules
of indemnification. He relied on Rule 6 which was one of the rules
regulating the conduct of the participants in the competition….,.
ASSESSMENT
OF THE EVIDENCE
There
was no real challenge posed by the evidence led in these proceedings
mainly because the two witnesses who testified are generally agreed
on what transpired. They differ on the interpretation of that
evidence.
The
plaintiff felt very strongly that the evidence justified the award of
the damages as claimed or at least as requested by his counsel during
submissions.
The
defendant's counsel's position, from the same facts, was that the
plaintiff had failed to prove its case and that, at most, it is the
police officers who actually arrested the plaintiff who ought to have
been sued.
It
is clear to me that the evidence, as presented by the plaintiff, was
truthful; his narration of events, starting with his participation in
the Grand Challenge Jackpot Promotion, followed by his dramatic
arrest at the Rainbow Hotel and his subsequent deprivation of liberty
for the three days that followed could not be faulted.
It
was quite clear from the plaintiff's testimony that his misfortune
was triggered by the extremely reckless manner in which Osborne
Tariro Mawere handled the alleged fraud in the acquisition of coupons
for the defendant's business promotion. In the court's view, one
does not blindly or religiously act on information from an anonymous
source without first doing basic or elementary investigations to
establish the credibility or otherwise of such a report.
The
position of Mr Mawere in this case was compounded by the undeniable
fact that Mr Mawere was not a lay person. The evidence showed that he
is quite a sophisticated individual. He projected himself as an
experienced former police officer who retired from the force holding
the rank of a Senior Police Commissioner. In addition, he holds a
Bachelor of Commerce in Risk Management, backed by 13 years
experience as the Risk and Services Manager for the defendant.
It
is further noted that at the time Mr Mawere received information
concerning the alleged fraud, the witness had all the means at his
disposal to carry out investigations to verify the correctness or
otherwise of such potentially very serious allegations. The witness
chose not to do so but to set in motion, and in a meticulous and
callous manner, the events leading to the arrest of the plaintiff
despite the plaintiff having protested his innocence from the very
beginning.
To
start with, Mr Mawere invited the plaintiff to the Rainbow Towers
under the pretext that he was required to collect his prize won in
the competition yet he knew that he was setting a trap for the arrest
of the plaintiff. Mr Mawere himself masterminded the arrest of the
plaintiff in a typical movie-style, used his motor vehicle to
“deposit” the plaintiff at Braeside Police Station. Mr Mawere
actively participated in interviewing or questioning the plaintiff.
To demonstrate his malice, it is quite significant, that Osborne
Tariro Mawere never bothered to question the plaintiff about the
alleged fraud before the latter was arrested.
Osborne
Tariro Mawere's reckless conduct went beyond maliciously causing
the plaintiff's arrest. The uncontroverted evidence was that even
before the plaintiff had been brought to the police station Mr Mawere
had caused the plaintiff's docket to be opened at Braeside police
station. Not only this, but it was also made clear to the plaintiff
that he would only be released if Osborne
Tariro Mawere brought an affidavit to that effect, and, indeed, it
was Osborne
Tariro Mawere's affidavit which led the plaintiff to regain his
liberty after Osborne
Tariro Mawere himself had masterminded the snatching away of that
liberty.
I
have no doubt in my mind that at the time the police officers
detained the plaintiff they had nothing on them to show there was
reasonable suspicion that the plaintiff had committed the alleged
criminal offence. The plaintiff's case would have been neater if he
had jointly sued the police with the defendant.
Be
that as it may, I am also satisfied that it would be a reckless
appreciation of the role played by Mr Mawere in the drama associated
with the arrest and subsequent detention of the plaintiff to spare
him. Mawere cannot, in my view, and by any stretch of the
imagination, purport to have been an innocent bystander in the chain
of events leading to the situation the plaintiff found himself in. In
the eyes of the Court, Mawere remains the architect of the injury
that stalked the plaintiff. There was no reasonable justification
whatsoever for Mawere to act in the manner he did. The alleged
misjoinder is not fatal to the
plaintiff's case. See Order 13 Rule 87(1) of High Court Rules,
1971.
Accepted,
the police might have used their discretion to arrest and detain the
plaintiff but the shadow of Osborne
Tariro Mawere remains visible throughout the whole episode. It was
Mawere's reckless conduct which landed the plaintiff in trouble for
doing nothing really except to participate in the business
promotional activities of the defendant at the invitation of the
defendant. It would be a very unfair law which fails to recognise the
evil that Mawere did.
It
is common cause that when Osborne
Tariro Mawere acted in the manner he did he was acting in the cause
and scope of his employment with the defendant. Vicarious liability
must, by operation of law, stalk the defendant.
The
conduct of Osborne
Tariro Mawere is not without precedent. See the case of Mapuranga
v Mungate
1997
(1) ZLR 64
and Earnest
Macheka v Paul Metcalfe and Maizeland SOS
HH62-07
per PARTE J….,.
It
will be noted that the claim for defamation having been withdrawn
during the proceedings, the plaintiff's claim remained under two
headings, viz, injuria and unlawful arrest….,.
R.G.
McKERRON,
The
Law of Delict: A
treatise on the principle of liability for civil wrongs in
the Law of South Africa, By R G Mckerron, 7th edition, Juta & Co.
Ltd, Cape town, 1971…,
in dealing with the aspect of actio
injuriarum
remarks as follows:
“The
interests of personality protected by the actio
injuriarum
are those interests which every man has, as a matter of natural
right, in the possession of an unimpaired person, dignity or
reputation…,.
Examples
of such acts are assaults of all kinds, the unjustifiable infliction
of any restraint upon the liberty of another, the use of defamatory
or insulting words concerning another, the malicious and unwarranted
institution of criminal proceedings against another…,.”
In
the case of Masawi
v Chabata & Anor
1991
(1) ZLR 148 (HC) (headnote p.1)
where the plaintiff was seeking damages for wrongful and unlawful
arrest and imprisonment the learned judge, GREENLAND J recognised
that for the purpose of the actio
injuriarum
an unlawful arrest had been made and maintained by threats….,.
THE
INDEMNIFICATION CLAUSE
It
was argued, by the defendant's counsel, that the plaintiff, having
indemnified the defendant by participating in the competition, as per
the rules of the competition, could not possibly bring the instant
civil action against the defendant.
Heavy
reliance was placed on Rule 6 of the competition which was to the
following effect:
“All
participants and winners indemnify OK Zimbabwe Limited, the
Advertising Agencies and partners against any and all claims of any
nature whatsoever in the promotion (including as a result of any act
or omission, whether negligent or otherwise on the part of OK
Zimbabwe).”
I
note that in practice such clauses are not blindly or religiously
accepted by our courts as the learned author R H CHRISTIE observes
when he states:
“Obviously,
the law cannot stand aside and allow such traps to operate unchecked,
and the courts have protected the public from the worst abuses of
exemption clauses by setting limits to the exemptions they will
permit and by interpreting exemption clauses narrowly.”
The
Law of Contract in South Africa, R.H. CHRISTIE, Butterworths, Durban,
Pretoria 1st
ed. 1983 reprint…,.
In
the same breadth, I also find the remarks by INNES CJ quite apposite
when the learned judge stated:
“Hence,
contractual conditions by which one of the parties engages to verify
all representations for himself and not to rely upon them as inducing
a contract, must be confined to honest mistake or honest
representations. However
wide the language, the court will cut down and confine its operations
within these limits.”
Wells
v SA Alumenite Co. 1972 AD 69…,.
Questioned
around this exemption clause during cross-examination, the plaintiff
explained that he could not have thrown away his constitutional
rights as afforded by the Bill of Rights by participating in the
defendant's jackpot promotion.
I
agree with the observation by the plaintiff.
I
have already made a specific finding that Osborne
Tariro Mawere was both reckless and malicious in the manner he dealt
with the plaintiff and I am satisfied that the defendant must not be
allowed to avoid liability by seeking refuge in clause six of the
competition. Allowing it to do so would offend public policy
considerations which demand that innocent and unsuspecting
individuals be protected by the law.